FAQ | CoinCasso Exchange

The cryptocurrency exchange allows you to trade – buy and sell cryptocurrencies, e.g. Bitcoin or Ethereum, between its users. It works similarly to an ordinary stock exchange. Cryptocurrencies and tokens can be purchased for fiat currencies, e.g. EUR or PLN or other cryptocurrencies. By using the exchange, you can list your offer or accept another user’s offer.

Cryptocurrency exchanges earn on transaction fees, the so-called maker and taker commissions. The maker commission is charged when creating a new offer, while the taker commission is charged when another user accepts the offer. These fees can be reduced by having a certain number of CCX tokens.

To create an account on CoinCasso.com, you will need to go to the registration page https://app.coincasso.com/register, enter your email and password (remember to choose a strong password that you do not use anywhere else) and select the required consents.

The email with an activation link will be sent to your email address.

Congratulations! You can start trading cryptocurrencies now! Before doing so, we encourage you to secure your account with two-factor login. You can find more about proper account security at https://coincasso.com/security/.

If you want to buy your first cryptocurrency, you need to pass KYC account verification.

If you already have cryptocurrencies in your wallet, you can trade on CoinCasso.com without verifying your account. However, if you want to buy a cryptocurrency for fiat currency (EUR or PLN) or make a withdrawal, you must pass the account verification.

If you want to use the “Long Short” application on CoinCasso.com, and you have USDT funds in your wallet, you also do not need to undergo account verification.

Account verification is important to us because it allows us to identify our customers and thus increase the security of users. KYC verification prevents terrorism financing and money laundering.

Verification of the account on CoinCasso takes place by sending a scan of your document and a document confirming your address, e.g. electricity bill.


First, check the SPAM folder. The maximum time to send the activation link is 24 hours.

If you haven’t email please try click “forget password”.

If you have not received the activation link, please contact us by e-mail [email protected] or by chat.

You can’t. You must be of legal age to use the exchange.

Yes, we have this option. After creating a regular account, you have the option of converting it into a business account.

While in your profile, select the “Create a company account” button and enter your company details. Our employee must manually approve your request.

CoinCasso offers: Bitcoin, Ethereum, Tether, Chainlink, Swipe, Serum, Unibright, Basic Attention Token, Binance Coin, Uniswap, Loot Token and CCX token.

We are constantly working on adding new currency pairs and more cryptos such as Bitcoin Cash, Litecoin, Dogecoin and Cardano will be available soon.

You can deposit money on CoinCasso.com by bank transfer or credit/debit card.

The time for deposits and withdrawals depends on the cryptocurrency or banks.

Cryptocurrency deposits are very quick, depending on the amount and traffic (from about 30 minutes to 6 hours). Withdrawals are processed within 24 hours.

FIAT currency payments are dependent on the banks (3-5 days), in the case of payment by credit card, the time is reduced to 5-20 minutes. To withdraw fiat currency, you need to verify your bank account.

Creating an account is completely free. The exchange earns on commissions (fee). You can check their amount at https://coincasso.com/fees-and-limits/

You can check the current cryptocurrency price at https://coincasso.com/price/ (by clicking on the cryptocurrency, go to the details).

“Long Short” is a trading app available on CoinCasso.com, developed by RedBlackGreen company. You can earn 80% in 60 seconds by betting on the Bitcoin price, regardless whether it goes up or down.

The principle of operation is very simple:

  • You enter the amount you want to bet. The minimum is USDT 25 or $1 worth of CCX tokens.
  • You choose the time (1 minute or 2 minutes).
  • You bet whether the Bitcoin price will rise or fall in the given time frame.
  • You enjoy your winnings up to 80% in case your assumption was correct!

Application link: https://app.coincasso.com/app/LongShort 

Website Link: https://redblackgreen.com/ 

The CoinCasso website is fully responsive on mobile devices, so we do not have a separate application for now. Our team is working on it and it will be available for download very soon.

How to delete an account on CoinCasso.com?

If you want to delete your account, please contact us by e-mail [email protected] or by chat.

If you haven’t found the answer to our question, check out:

our support department https://support.coincasso.com/ 

send an email to [email protected]

use the chat by clicking the icon in the lower right corner

Create an account and start trading right now.


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